Then we are very sorry. Customer satisfaction is priority number #1 for us. But sometimes even we miss the point. And you are the victim of that. Of course that shouldn't happen.
What now?
We are happy to resolve your complaint. The fastest way to do this is to contact our store via info@hypstore.nl . We always respond within 24 hours on working days.
We recommend that you first report any complaints to us via the aforementioned options. At HYP. Store we aim for the best service and always try to find a suitable solution.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.